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Huang Fred ， 作者 博智全球服務管理-卓越品牌故事
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General

服務案例-飯店餐飲不容許產生的失誤如何處理


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這是一個飯店內部群組的對話: 有一個學校學生團體入住，早餐時間學生拿到包子蒸籠時，一打開發現蒸籠底層遍佈墨綠色

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2023-04-14 尚無留言
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管理最好的解方- 擁有系統性思考-2-運作良好的原因


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系統運作良好的三個特徵- 韌性、自發性組織或分層管理制度。 當系統運行良好時，我們會在它們的運作中看到一種和諧

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2023-04-11 尚無留言
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如何提升組織內的同仁同時擁有”自發性組織”的做法


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如果您看過阿波卡獵逃這部影片，對於男主角豹掌歸屬的這個部族成年男女全被兇惡的馬雅帝國軍隊抓走當成奴隸或是祭拜天

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2023-04-11 尚無留言
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管理最好的解方- 擁有系統性思考-1-重要組成


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管理者面臨的不是相互獨立的問題，而是動態的情況，這些情況由相互影響的不斷變化的複雜系統組成。我把這種情況稱為混

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2023-04-10 尚無留言
General

想找賦予重任的主管?你會挑哪一位? 拉不住的員工 VS 拉不動的員工?


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你現在有兩位員工: 一位是做事超乎你的預期，想法超前，創意無限，你常覺得拉都拉不住他往前衝的動力，他的理想遠大

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2023-03-21 1 則留言
企業經營

顧客不滿意時，怎麼辦? 202212


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在服務一點訣的群組，一位夥伴提問如下: 各位前輩午安，我想請教若店裡面遇到【奧客】，很想婉拒此客戶來店內消費，

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2022-12-26 尚無留言
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你的服務不被客人喜歡，其實不關口罩的事


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很多公司的主管遇到了被客人投訴 : 現場某某人表現不佳，沒有笑容! 通常第一個反應就是先找該同仁過來詢問: 今

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2022-10-03 尚無留言
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六位石匠的故事


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想必您一定聽過石匠的故事! 有個人經過一個建築工地，好奇地問那裡的石匠在做什麼？三個石匠有三個不同的回答。 今

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2022-04-27 尚無留言

唐道德老師專區


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這麼優質催眠系列課程竟然釋出線上學習的機會 催眠基礎課程 2000元 催眠技巧課程 8000元 這兩套課程一次

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2021-10-22 尚無留言

服務標準之外- 當穿上自己所選角色的制服時


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服務標準之外- 當穿上自己所選角色的制服時 好幾次，我路過幾家房仲業門口，不經意都會瞧見房仲同仁聚集在旁邊的巷

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2021-02-07 尚無留言

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